Orders & Shipping
How long does it take to process and ship my order?
Most orders are processed within 1–2 business days. Standard shipping within the U.S. takes 7-15business days, while expedited shipping (4-6business days) is available at checkout.
Do you ship internationally?
Currently, we only ship within the United States, including Alaska and Hawaii.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also check your order status by logging into your account on our website.
What shipping carriers do you use?
We work with USPS, UPS, and FedEx to ensure reliable and timely delivery.
Are there any hidden fees at delivery?
No. The price you see at checkout is the final amount. All applicable taxes and shipping costs are included upfront.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition, unused and unopened. Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective.
How do I initiate a return or exchange?
Please contact our support team at [support email] with your order number and reason for the return. We’ll guide you through the process.
Can I exchange an item for a different color or style?
Yes! Exchanges are subject to product availability. Contact us within 30 days of delivery to arrange an exchange.
What if my item arrives damaged or defective?
We’re sorry to hear that! Contact us within 7 days of delivery with photos of the damaged product and packaging. We’ll send a replacement or issue a full refund.
Products & Materials
What materials are used in your home decor and storage products?
We prioritize quality and sustainability. Our products are made from materials like solid wood, bamboo, metal, and BPA-free plastics. Detailed material information is available on each product page.
Are your products easy to assemble?
Most of our storage and decor items come with clear, step-by-step assembly instructions. Tools are generally not required.
Do you offer product customization or bulk orders?
At this time, we do not offer customization. For bulk orders (e.g., over 20 units), please email us at [bulk orders email] for special pricing.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Absolutely. We use SSL encryption and comply with PCI-DSS standards to ensure your data is safe. We never store your full payment details on our site.
Can I pay with Apple Pay or Google Pay?
Yes! Both are supported at checkout for fast and secure payments.
General Questions
How do I contact customer service?
Reach us via email at [support email] or through our Contact Us page. We typically respond within 24 hours during weekdays.
Do you have a physical store?
We are an online-only retailer at the moment. This allows us to offer competitive prices and a wider product selection.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for 10% off your first order, and be the first to know about seasonal sales and exclusive offers.
How can I care for and clean my home decor or storage items?
Care instructions vary by product. Please refer to the product description or label for specific cleaning guidelines. Generally, we recommend using a soft, dry cloth for dusting.